BazarLive Terms & Conditions
Effective Date: 3 April 2026
Version: Rev 01
Agreement to Terms
By using the App, you accept and agree to be bound and abide by these Terms, our Privacy Policy, and our Other Policies, each of which are incorporated herein by reference. If you do not agree to these Terms, our Privacy Policy, or our Other Policies, you are not allowed to, and you must not, access or use the App.
If you are accessing and using the App on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.
BazarLive does not prohibit any of BazarLive's directors, officers, employees, agents, affiliates, successors and assigns (collectively, "BazarLive") from using the App. All BazarLive Representatives must accept and abide by these Terms when acting as a User.
We may update these Terms from time to time in our sole discretion. If we do, we'll let you know by posting the updated Terms on the App and/or may also send other communications. Such updates shall be effective immediately upon posting. If you continue to use the App after we have posted updated Terms, it means you accept and agree to the changes. If you don't agree to be bound by the changes, you may not use the App anymore.
1. General Principle – Auctions Are Binding
- All winning bids placed during live auctions on BazarLive create a binding contract between the buyer and the seller.
- Buyers are expected to complete the purchase. Cancellations or returns due to buyer's remorse, change of mind, or simply not liking the item are not accepted.
2. When Refunds May Be Available (Buyer Protection)
BazarLive offers refunds only in the following specific situations, provided you report the issue within 7 days:
Eligible Refund Reasons
| Reason | Description |
|---|---|
| Item Not Received / Non-Delivery | Item does not arrive within the seller's stated delivery window (or within 7 days of payment if no timeline was provided). |
| Item Significantly Not as Described (SNAD) | Item received materially differs from the live stream description and/or photos shown (e.g. wrong item, counterfeit, major undisclosed damage, different size/model/condition). |
| Item Damaged in Transit | Item arrives damaged due to shipping, provided it was adequately packaged by the seller. |
| Item Materially Defective / Not Functional | Item is broken or non-functional in a way not disclosed during the live auction. |
Exclusions – No Refund Available For
- Change of mind or buyer's remorse.
- Minor cosmetic wear consistent with the live description/condition shown.
- Buyer's misunderstanding of the item (you saw it live on stream).
- Items marked as "final sale", "as-is", "no returns", or similar during the live auction.
- Perishable goods, custom-made items, digital goods, gift cards, or hygiene-related products (unless significantly not as described).
- Items lost or damaged after delivery acceptance.
- Shipping delays (unless the item is never delivered).
- Failure to collect packages held for pickup by local couriers.
- Any transactions that occur off BazarLive.
- Refusing delivery of your purchase.
3. Time Limits to Request Protection
You must open a support case through your BazarLive account within these strict deadlines:
- Within 7 days of the actual delivery date (or estimated delivery date + 5 days if tracking is not provided).
- No later than 30 days from the date of purchase/payment.
Requests submitted after these windows will generally be denied.
4. How to Request a Return or Refund
Email refund@bazarlive.co.za and include the following:
- Your BazarLive username
- Seller username
- Item title
- A clear description of the issue
- Supporting photos or video
5. Return Process (When Required)
- In most valid cases, we will ask you to return the item for inspection.
- We usually provide a prepaid return shipping label(or reimburse reasonable return shipping costs on the seller's account).
You must:
- Ship within 5 business days of receiving return instructions.
- Return the item in the same condition received (including all original packaging, tags, and accessories).
- Use trackable shipping and keep proof of postage — send it to BazarLive support.
Once we (or the seller) receive and inspect the returned item, we will process your refund if the claim is validated.
6. Refund Processing
- Refunds are issued to the original payment method used on BazarLive.
- Processing time: 3–10 business days after approval (may take longer depending on your payment provider).
Refunds typically include:
- Item price (hammer price + any buyer's premium shown).
- Original shipping cost (in non-delivery or SNAD cases).
Notes:
- We do not refund return shipping unless the seller was clearly at fault and we pre-approved reimbursement.
- Where a prepaid return label is provided (as per Section 5), no separate reimbursement claim is required.
- In partial-bundle orders, only the affected item(s) may be refunded.
7. Seller Responsibilities & Our Role
- Sellers are required to honor valid buyer protection claims under this policy.
- BazarLive may step in to issue a refund and recover funds from the seller if the seller is unresponsive or the claim is clearly valid.
- Repeated invalid claims by a buyer or abuse of the protection system may result in account restrictions or elimination.
8. Contact Us
If you have questions about this policy or need help with an order, visit the About pagein the BazarLive app where you will find the founder's direct contact details including email and phone number.
9. Dispute Resolution
If your refund request is denied and you believe the decision was made in error, you may request a formal review by emailing refund@bazarlive.co.zawith the subject line "Escalation Request" within 7 days of receiving the denial. BazarLive will review the case and issue a final written decision within 5 business days. BazarLive's decision on escalated disputes is final within the platform.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or any other applicable South African law.
10. Seller Obligations & Conduct
By selling on BazarLive, sellers agree to:
- Accurately represent all items during live auctions — including condition, authenticity, size, and any known defects.
- Ship purchased items within the stated delivery window, or within 5 business days of payment if no window is stated.
- Respond to buyer disputes and BazarLive support queries within 48 hours.
- Not list prohibited items (counterfeit goods, stolen property, restricted or illegal items under South African law).
- Honor all winning bids. Cancelling a confirmed sale without cause may result in account suspension.
Sellers who repeatedly violate these obligations, generate excessive disputes, or are found to have misrepresented items will be subject to account restriction, suspension, or permanent removal from the platform. BazarLive reserves the right to recover funds from sellers to honor valid buyer protection claims.
This policy forms part of our Terms of Service. By bidding or purchasing on BazarLive, you agree to these terms. We reserve the right to update this policy at any time — changes will be posted here with the updated effective date.